Shipping policy

At Per-La, we are committed to delivering high-quality, sustainably produced fashion made just for you. Every piece we offer is made-to-order to reduce waste and ensure that you receive a garment crafted with intention and care. This policy is designed to keep you informed about how your order is processed, produced, shipped, and delivered.

 

 

1. Order Processing

  • We partner with Manufactural Company, a trusted print-on-demand manufacturer specializing in premium-quality apparel.

  • Unlike mass-produced fashion, every item is made specifically for you after your order is placed. This ensures that each garment meets our quality standards while supporting a more sustainable approach to fashion.

  • Orders are processed on the same day they are received.

  • Production Time: Please allow 1–3 business days for your order to be carefully manufactured, inspected, and prepared for shipment.

 

 

2. Free Shipping

  • We are pleased to offer Free Standard Shipping on all orders within the United States—no minimum purchase required.

  • After the 1–3-day production period, your order will be shipped to your location. Delivery typically takes 5–14 business days, depending on your address.

  • We ship Monday through Saturday, excluding holidays.

  • While many customers receive their orders sooner, please note that all orders will arrive within the 5–14 business day window.

  • Delivery times may vary slightly due to carrier handling, seasonal demand, or regional differences in postal service.

 

 

3. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

  • Tracking allows you to follow your order’s journey from our production partner to your doorstep.

  • You can track your package directly through the carrier’s website using the tracking number provided.

  • If you created a customer account with us, you can also log in at any time to check the status of your order.

 

 

4. Address Accuracy & Delivery Issues

To ensure a smooth delivery experience:

  • Please double-check your shipping address at checkout for accuracy and completeness.

  • We are not responsible for delays or undeliverable packages caused by incorrect addresses. If an order is returned due to an invalid address, additional shipping charges may apply for reshipment.

  • In the rare case that your package is lost, delayed, or damaged in transit, please reach out to our customer support team. We will work directly with the shipping carrier to resolve the issue quickly.

 

 

5. Delivery Timeframes

  • Production Time: 1–3 business days

  • Shipping Time (U.S.): 5–14 business days

  • Total Delivery Estimate: Approximately 5 –14 business days from the time your order is placed to the time it arrives at your door.

  • Please note: delivery timeframes are estimates. During peak holiday seasons or unexpected events (such as weather or carrier delays), shipping times may be slightly longer.

 

 

6. Returns & Exchanges

We want you to love your purchase. That’s why we offer a 30-day refund or exchange policy on all orders. If for any reason you are not satisfied, please review our [Returns & Refunds Policy] for full details.

 

 

7. Customer Support

Our team is always here to help with your shipping questions or concerns. Please don’t hesitate to reach out—we want your Per-La experience to be seamless from start to finish.

Business Name: Per-La
 📧 Email: support@per-la.com
 📞 Phone: +1 (626) 384-7269
 📍 Address: 504 E Cypress Ave, Glendora, California 91741, United States

 

 

A Final Note:

At Per-La, we believe fashion should be intentional, sustainable, and personal. By producing each order on demand, we avoid overproduction and reduce waste while delivering a garment created just for you. Thank you for supporting mindful fashion and for choosing Per-La—you are part of a community that values quality, sustainability, and purpose.