Refund policy

Returns & Exchanges

At PERLA, many of our pieces are made-to-order. Because of this, we currently do not offer refunds or returns for sizing issues or buyer’s remorse.

Please review sizing charts and product details carefully before placing your order.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@per-la.com with your order number and photos of the issue. We’ll make it right.

Exchanges

Sizing exchanges may be approved on a case-by-case basis depending on product availability.

Items must be:

  • Unworn and unused

  • In original condition

  • Returned with tags attached

Non-Returnable Items

We do not accept returns or refunds on:

  • Sale or discounted items

  • Gift cards

  • Worn or washed items

Return Process

To request assistance, email support@per-la.com with your order number and details regarding your request.

Questions

For any questions regarding your order, contact us anytime at support@per-la.com.